Custom development
Built around your workflow
CUSTOM SYSTEM DEVELOPMENT
Your workflow.
Your system.
Customer platforms, operational software and internal tools. Designed around your people, processes and priorities.
Connected systems
Bring tools and data together
Workflow automation
Simplify everyday operations
IT consulting
Find a practical way forward
MELBOURNE BASED · AUSTRALIA FOCUSEDBUSINESS SYSTEMSSOFTWARE INTEGRATIONTECHNOLOGY ADVICE
WHAT WE BUILD
Start with the challenge.
Find the right technology.
From one essential workflow to an integrated business platform, start with what your team needs.
01
Custom CRM systems
Keep enquiries, customer records and follow-up in one workspace shaped around your sales process.
02ERP & operations
Coordinate orders, inventory, suppliers and business processes in a connected operational system.
03Workflow automation
Move requests, approvals and repeatable tasks forward with clear rules and human oversight.
04Reporting & dashboards
Bring business data into useful views so your team can see what needs attention.
05Application & API integration
Connect your website, business applications and third-party tools through carefully scoped integrations.
06IT consulting & support
Plan your technology, improve existing systems and define a support arrangement that fits your business.
EXPLORE THE POSSIBILITIES
Different challenges.
Considered solutions.
From customer relationships to day-to-day operations. Explore illustrative solution concepts, not delivered client projects.
Showing 6 solution concepts
SOLUTION CONCEPTILLUSTRATIVE INTERFACE
Customer workspace
ContactsFollow-upScheduled
Contacts
Follow-up
Scheduled
Customer management
Every enquiry. A clear next step.
Keep customer information, conversations and follow-up tasks in one workspace.
Explore the serviceSOLUTION CONCEPTILLUSTRATIVE INTERFACE
Operations workspace
RequestsIn progressReview
Requests
In progress
Review
Business operations
From request to delivery.
Create a consistent process for requests, work allocation and team approvals.
Explore the serviceSOLUTION CONCEPTILLUSTRATIVE INTERFACE
Reporting workspace
OverviewBy teamBy project
Reporting & dashboards
A clearer view of your business.
Connect suitable data sources and focus on information your team can use.
Explore the serviceSOLUTION CONCEPTILLUSTRATIVE INTERFACE
Connected applications
Business appData syncReporting
Application integration
Your tools. Working together.
Plan data exchange, permissions and exception handling between applications.
Explore the serviceSOLUTION CONCEPTILLUSTRATIVE INTERFACE
Service workspace
PlannedActiveReview
Planned
Active
Review
Job & service management
Keep the office and field connected.
Coordinate planned work, progress updates and delivery records.
Explore the serviceSOLUTION CONCEPTILLUSTRATIVE INTERFACE
Technology roadmap
AssessPlanSupport
Assess
Plan
Support
Technology planning
A practical path forward.
Assess existing applications and define improvement and maintenance priorities.
Explore the serviceTHE WAY WE THINK
a+Business first.
Technology with purpose.
Spreadsheets, disconnected tools and repeated data entry can hold a business back. We help you turn those everyday friction points into well-designed systems that support your team.
Get to know H & A AUSWIDEMake work flow
Connect the steps between enquiry, delivery and reporting, with fewer handovers and less manual administration.
Bring your tools together
Plan integrations around the systems you already use, with clear data ownership and a practical migration path.
Build for the long term
Consider access controls, maintainability and support from the first conversation, not only at launch.
HOW WE WORK
A considered approach.
A clear way forward.
A structured development process, with decisions and feedback built in.
Discover & plan
Understand your goals and existing systems. Establish the scope, priorities and expectations together.
Design & validate
Turn requirements into workflows and prototypes. Review the experience before development.
Build & refine
Develop in agreed stages, with demonstrations, testing and feedback along the way.
Launch & hand over
Coordinate deployment, documentation and training. Agree the support your business needs.
GOOD QUESTIONS
Before we
get started.
A few useful answers about building and improving business software.
ContactWhat kinds of businesses do you work with?
Our services are intended for Australian businesses looking to improve customer management, operations, reporting or internal workflows. The first step is to understand your business and assess whether a custom solution is a good fit.
Do I need a custom system or existing software?
That depends on your workflows, budget and integration needs. We start by considering existing tools and configuration options. Custom development makes sense when there is a clear business need that those options cannot adequately meet.
How much will a project cost?
Pricing depends on scope, complexity, integrations and support needs. After discussing your requirements, the proposed work, assumptions and commercial terms should be set out in a written quote.
Can you improve or integrate our current systems?
Yes, subject to a review of your existing applications, available APIs, access permissions and technical constraints. An initial assessment helps identify a suitable approach.
How long does development take?
There is no single timeline for every project. Discovery establishes the requirements and dependencies, after which milestones and delivery expectations can be agreed.
What happens after launch?
Handover, documentation and any training should be agreed as part of the project. Ongoing maintenance, monitoring and support can be scoped separately to match your operational needs.
LET’S START A CONVERSATION
A problem to solve. A process to improve. An idea to explore. Let’s talk.
Discuss your project